Policies
Services are by appointment only.
Arrival Time:
Please be on time, as this assures a timely start for your session.
Cancellations or Missed appointments:
We recommend that you give us at least 24 hour notice, however emergencies can't be helped sometimes. Upon a recurrence, if you are unable to give us 24 hours notice you will be charged for the full amount of your appointment. This amount must be paid before your next scheduled appointment.
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours and you will still be responsible for the full service fee.
Payment:
The Indigo Center accepts cash, check, Mastercard, and Visa. Payment is due at the time professional services are rendered.
A $35 fee will be charged for all returned checks.
Insurance:
The Indigo Center has recently become a national provider. We will soon be a direct provider for Southern Health and Anthem. Currently, some patients make their payment in full and then submit their information to their insurance companies for reimbursement.
Gift Certificates:
Gift Certificates are valid for one year from date of purchase.
Gift Certificates are for all services. When making an appointment for use, please specify what service is to be used.
Gift Certificates may not be redeemed for cash.
We require 24 hours cancellation notice for all appointments. Failure to do so will forfeit the Gift Certificate.
Right of Refusal/Termination of a session or professional relationship
Therapists reserve the right to refuse service to anyone.
Any inappropriate behavior and/or use of alcohol and/or drugs will result in termination of the session and professional relationship with the client.